Delivery & Returns

UK Delivery

We will send your order free of charge using the Royal Mail standard delivery service.

We have a fast turnaround on all our designs & prints, making us the perfect go-to gift provider! Using our free standard 2nd class delivery service you could have your print within 3-4 working days!

Last-Minute gifting! – Our URGENT service..

Have you STILL not bought that special gift? Fear not.

When you select the URGENT DELIVERY at the checkout, we will have your urgent print completed and ready to dispatch via 1st class within 1 working day for just an extra £1.50!

If your print is a last-minute gift, simply flag to us that it’s a matter of urgency via facebook >> www.facebook.com/createdbymagic

For personalised illustrations it may take a little longer but we will do our best to get your print to you as soon as possible!

last minute gift

I’ve used this site 4 times now and couldn’t recommend it enough, the quality is amazing, as is the customer service. My orders have all arrived promptly, always my go-to idea for gifts!

Hannah Davison, Google review

Really fantastic prints. This is the second time I have used this company to buy gifts and both times the gifts have been absolutely loved! They are of a really high quality, a reasonable price and arrived really quickly! I will definitely be using this company again!

Nikki Roffey, Google review

Fantastic gift idea for my friends wedding! So effective and with such a fast delivery, I would thoroughly recommend the company!!

Lisa Dutch, Google review

Returns & Cancellations

We do our absolute best to ensure all of our Created by Magic customers enjoy a magical shopping experience, however occasionally you may need to make returns & cancellations. We can’t accept personalised items back unless they are actually faulty. If you are not happy with your order for any reason please get in touch straight away to discuss the reason for return and whether you require a refund or exchange. Non personalised items can be returned in their original condition and packaging within 14 days of delivery to the seller of the product. We would recommend that you return your items via registered post.

We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

You may only cancel within 24 hours of placing the order.

2018-01-14T15:20:05+00:00

10% off when you join our mailing list! (Visit OFFERS) Dismiss